all in PRIVACY POLICY
The privacy and security of your personal information is extremely important.
The following privacy policy explains how and why we collect, use and protect your personal data so you may be informed and confident about giving us your information.
We may update this policy on occasion so please check it regularly, but we will alert customers of any significant change or update to this policy.
For the purposes of the General Data Protection Regulation (“GDPR”) and UK data protection laws, the Controller is all in tennispadel.
About
This privacy policy sets out the way we process your personal data and to make sure you are aware of how we use your data as a customer.
How We Collect Your Information
We may collect your personal data:
Directly from you when you make enquiries on our website, sign up for a workshop or an online video analysis session.
The Types Of Information We Collect
We may collect the following types of personal data about you:
Contact and communications information including name, email address, mobile number and records of communications and interactions we have had with you.
Financial information. We use Bookwhen for software for the booking process and Stripe as the payment platform. You can opt in/out for your details to be stored on both platforms.
More details:
https://stripe.com/en-gb/privacy
We may also collect data about your health or medical conditions, where you have volunteered this, for example so that we can cater for you when you attend a workshop.
How We Use Personal Data
Personal data provided to us will be used for the purposes set out at the time of collection and, where relevant, in accordance with any preferences you express.
More generally, we will use your personal data for the following purposes:
Fulfilment of bookings for all services provided.
Communication about our services and activities we believe may be of interest to you.
Storing your details on software platforms used for the online management of our customer database.
Please note that your own use of the software or system is subject to the Terms and Conditions and Privacy Policy published on that site.
To develop new products and services and to review and improve current products and services.
We may communicate with you by SMS, email and digital channels. This includes our website and social media channels, for example WhatsApp.
Sharing Your Information With Others
We do not sell or share your personal data for other organisations to use other than as set out below.
Personal data collected and processed by us may be shared with the following third parties, where necessary:
Our coaches for the purposes of administering your access to our services and benefits to which you are entitled.
Our contractors and suppliers for the administration of payment services and customer communication platforms.
How Long Your Information Is Kept
We keep your personal data only as long as required for each purpose we use it.
For most customer data, we retain this information for a period of six years after your last interaction with us (for accounting, tax reporting and record-keeping purposes).
Your Rights
Under certain circumstances, by law you have the right to:
Request access to your personal data (commonly known as a “data subject access request”).
This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you.
This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no valid reason for us continuing to process it.
Your Marketing Preferences
We will always respect your wishes in respect to the types of communications you want to receive from us.
Please note that some communications, however, may be sent regardless of your marketing preferences in order for us to fulfil our obligations to you as a customer.
Examples of these essential communications are:
Records of transactions, such as payment receipts or payment confirmations.
Matters arising affecting your access to our services and facilities.
Information about important updates/changes e.g. rained off workshop/changes to policies.
Contact And Complaints
If you have any queries about this privacy policy or how we process your personal data, or if you wish to exercise any of your legal rights, you may contact us by email:
If you are not satisfied with how we are processing your personal data, you can make a complaint to the Information Commissioner.
You can find out more about your rights under applicable data protection laws from the Information Commissioner’s Office website:
Changes To This Policy
We reserve the right to update this Policy to reflect changes to our information practices by prominently posting notice of the update on our website and as required, obtaining your consent.
Any updates will become effective immediately after posting the updates to this Policy and apply to all information collected about you, or where required, upon your consent.
You agree that you will review this Policy periodically.
You are free to decide whether or not to accept a modified version of this Policy, but accepting this Policy, as modified, is required for you to continue using our services.
If you do not agree to the terms of this Policy or any modified version of this Policy, your sole recourse is to terminate your use of our services.